Pain Point: High onboarding time for a high networth individuals impacting the profits.
Industry : Banking I Wealth Management practise I
Lead Digital Transformation of the onboarding process by reducing the onboarding time to 50% leading to a multi-billion $ revenue yield in Singapore & Hong Kong onboarding desk for the biggest Wealth Management Bank.
Pain Point: Higher time to product development for the SDLC impacting the productivity in manufacturing.
Industry : Automobile I IS & IT
Successfully transformed largest French & Japanese automobile manufacturing company for their Software development Lifecycle & Infrastructure support division leading to 2mn Euros savings across India, Paris & Japan Center
Pain Point : High time for Month end closer for the Global clients
Industry : Finance Shared Service Centre
Played a key role for the largest Consumer electronics Innovation Company in transforming their Accounts payable, Account receivable & General ledger divisions across Poland, India & Bangkok centers impacting 3000FTEs Industry .
Pain Point: High service time leading to higher churn rate, negative impact on the Annual recurring revenue
Industry : SAAS Product development, Support, Sales
Played Key Delivery and Transformation role across 600 product support specialists, Technical Account managers, Customer Service Managers, & Onboarding teams for a major SAAS I Product Organization for their 4 major product lines in improving the overall CSAT I FTC I Sales process.
Pain Point: Unhealthy rate of employee satisfaction
Industry : Human Resource Change Transformation I
Implemented Process Mining and ARIS – across APAC, Zurich, and London region leading to 80% overall employee satisfaction impacting 3000 employees.
Pain Point : High waiting time in Singapore Hospital
Industry : Healthcare I Advanced analytics I PSU
Implemented world-class Analytics solution for Singapore National eye care center resulting in 50% overall utilization of the resources leveraging NCS Design thinking and Innovation approach.
Pain Point : Impacting the year end closure of the world biggest wealth management bank
Industry : Finance Transformation
Finance transformation project using the Value stream mapping for Entity control, Product control & Finance control across Singapore, Hong Kong, India, and outsourced vendor locations covering 500FTE worth of transformation
Pain Point : High transition time, leading to client dissatisfaction and stagnant growth
Industry : BPO Voice Process
Played a key role for an IT consulting organization for the Philippines branch in transitioning close to 1000FTEs worth of business in the shortest time frame leading to the top line for the company.